Refund policy

Last updated: August 21, 2026

RoamUno sells prepaid, data-only eSIM plans. An eSIM contains a unique digital activation profile, so the refund outcome depends on whether the profile has been purchased from the supplier, delivered, installed, activated, or used.

Before delivery

If the order has not been supplied or its installation details have not been sent, contact the RoamUno Support page as soon as possible. We can normally cancel and refund an eligible unfulfilled order to the original payment method. We may pause delivery while payment, order, risk, or supplier checks are completed.

After delivery

Once a QR code or manual activation details have been sent, a normal change-of-mind refund is generally not available because the profile is unique and may be copied or activated. We may provide a replacement or refund when RoamUno cannot supply the purchased plan, the supplied profile is defective, or the plan materially differs from its product description. If a profile has been installed, activated, or consumed, any remedy is assessed against the actual service problem and applicable law.

Examples that are normally not refundable

  • an incompatible or carrier-locked device;
  • an accidental purchase, incorrect destination, or incorrect data allowance selected by the customer;
  • deleting an installed eSIM or losing the installation details;
  • local coverage, congestion, speed, device settings, or network performance outside the stated plan specification; or
  • data not used before the plan validity period ends.

Check device compatibility, destination coverage, data allowance, and validity before ordering. Do not install or delete a profile while a support case is being investigated unless our support team instructs you to do so.

How to report an order problem

Contact the RoamUno Support page within 14 days of purchase, or within any longer period required by applicable consumer law. Include the order number, device model, destination, the exact error message, and screenshots of the relevant settings or network status. Never send payment credentials or a complete eSIM activation code by email.

Refund and payment disputes

Approved refunds are returned only to the original payment method. We do not issue duplicate refunds for the same order. If a payment-provider dispute or chargeback has already been opened, tell us the dispute reference and allow us to respond through the provider; a payment dispute should not be used to obtain both a refund and retain a delivered eSIM. We keep order, delivery, and support records needed to investigate disputes and may provide them to the payment provider where permitted by law.

This policy does not limit any non-waivable rights available under applicable consumer law.